AmaZing! Customer Service Course Teaches Skills To Engage Both Employees and Patients

Louisville, Kentucky (PRWEB) November 11, 2013

Evidence In Motion (EIM) and PT Development (PTD) have collaborated to release AmaZing! Customer Service, a course designed to reshape patient experiences by engaging employees and improving clinic atmospheres.

AmaZing! Customer Service, developed by Dr. Laurence Benz, DPT, OCS, MAPP, MBA, teaches employees to provide an AmaZing! experience for every patient with the help of a self-paced, online course. Course materials include the AmaZing! Customer Service Manual, ten skits that bring each of the AmaZing! Principles to life, supplemental handouts, actionable exercises, and more. In addition to AmaZing! Customer Service Certification, participants will earn 10 contact hours from the EIM Institute of Health Professions upon completion of the course.

The program, tested for more than 20 years by Dr. Benz in private practice settings, results in highly engaged employees who strive to provide better experiences for each and every patient. Thus, AmaZing! Customer Service yields patients who are more likely to follow treatment plans and feel better, faster. These patients are happier, healthier, and more apt to refer their friends and family.

For additional information on AmaZing! Customer Service or to purchase the course, visit EIM’s website. The course is available for $199 for individuals. Teams who are interested in purchasing the AmaZing! Customer Service Suite may also do so online, with prices varying based on enrollment numbers.

INTERVIEW REQUESTS: Dr. Larry Benz is available for on-air and taped interviews to share more information about the programs and the results. Dr. Benz has on-camera experience and can speak on a number of physical therapy issues, PT’s involvement in the health care system, sports medicine, and improving patient care. Inquiries can be directed to Brooke McVeigh, brooke(at)physicaltherapist(dot)com or (502) 548-0278.

About Evidence In Motion:
Evidence in Motion (EIM) is an education and consultation company whose sole reason of existence is to elevate the physical therapy profession and the role of physical therapists in healthcare delivery. A strong dedication to fostering the creation and assimilation of an evidence-based practice culture within the physical therapy profession is a cornerstone of Evidence In Motion’s mission. They have put in place evidence-based practice treatment pathways in many facilities and aims to promote the global sharing of information and ideas, thus advancing evidence-based physical therapy practice, research and education around the world. Evidence In Motion offers Continuing Education, Residencies, a Fellowship Program, a Musculoskeletal Postprofessional DPT, and an Executive Program in Private Practice Management with optional Transition DPT. For more information, please visit You can also find Evidence In Motion on Facebook and Twitter.