Practice Leadership Podcast: The Best Way to Get to the Clinical Outcome is to Not Pay Attention to the Clinical Outcome

This week, on the EIM Practice Leadership Podcast, Dr. Larry Benz will be answering one major question that he received during his presentation at EIM’s Manipalooza.  Larry was presenting on stories that we, as PT’s tell about our patients, and stories patients tell about their PT’s and PT experience.

Larry will be explaining what he meant by getting the best outcome for our patients by not paying attention to the best outcome for our patients.  With this, Larry will address the four types of stories we tell in physical therapy to justify outcomes rather than getting upset about not achieving the outcomes we and the patients want and doing more about it.

4 responses to “Practice Leadership Podcast: The Best Way to Get to the Clinical Outcome is to Not Pay Attention to the Clinical Outcome

  1. Very interesting. This is contaray to many of the self-help programs like Steven Covey “begin with the end in mind”. The concept of ‘obliquity” requires some reflection.

  2. Larry says:

    My experience is that the health insurance and medicare “system” does not facilitate the best clinical outcome-why? The overemphasis on documentation goals that are tricked up for compliance purposes and often run counter to the patient’s desired outcomes. This “system” then promotes burnout because it takes the patient from a real person to a 2 dimensional character. The antidote to burnout is empathy. By focusing on the patient every encounter rather than the “system” goals, a better outcome is actually produced!

  3. Larry, well stated! Measurable outcomes are critical to demonstrate value, but if your outcomes are not good does that mean we are a failure and not delivering value? We need to focus the empathy and care delivered to the patient in order to improve outcomes. Just like in a sports event, where success is measured by the score. The coach doesn’t make decisions to improve their score by looking just at the scoreboard, right? The same goes for the clinician trying to improve their outcomes. Don’t focus on the score, focus on the meaningful patient goals and being the expert that guides them to achievement. Your check list is exactly what we need to do to measure if we were effective in that days session.

Leave a Reply

Your email address will not be published. Required fields are marked *